Overall function of the Inside Sales position is receiving incoming customer inquiries via phone and walk-in business and to provide overall service and support direct to the customers and the outside sales and rep staff.  To be proactive in all sales related duties to initiate action by customers, reps, and internal staff.

Essential Functions

§     Taking incoming phone inquiries direct from customers, area representatives, field personnel and internal offices.

§     Problem solving customers needs during rentals, trouble-shooting inoperable tools, and solving inventory/tool shortages to meet the customer’s needs.

§     Order entry into mainframe computer system.

§     Prepare and issue formal quotations following format designed including utilizing quote logging system (Quick base).

§     Interface with multiple departments to gather critical information for quotes.

§     Liaise with shop supervisor or appropriate product sale personnel on specific order requirements to insure customer’s needs are met.

§     Follow-up on all rental orders on a weekly basis to insure customer’s satisfaction and tool utilization.

§     Liaise with shop/plant supervisor on inventory control issues

§     Follow-up on all open quotations to secure orders and close sales.

§     Keep thorough notes and records of each conversation with customers, sales personnel, and internal contacts to insure a valid paper trail is kept.

§     Maintain accessibility on weekends and holidays to assist customers after hours.

§     Backup on phone system to insure calls are answered efficiently and rotate during lunch periods, or when shorthanded because of vacation or sick leave.

§     Coordinate shipping of equipment and negotiate logistics with freight companies to insure shipping arrangements.

§     Provide ample notice to shop/plant personnel of order requirements to insure most economical shipping method is used.

§     Follow and implement all ISO procedures and paperwork.

§     Support outside sales staff through literature requests, maintaining rep equipment orders, preparing all quotes generated through outside sales

§     Gather and complete credit applications for new customers

§     Assist A/R with collections by calling our customer contacts

§     Prepare shop work orders for equipment sales, rentals and service.

§     Maintain contract negotiations with customers

§     Reconcile negotiations when a project/order has performance discrepancies

§     Offer inside support, maintenance and management of offshore and subsea customer base.

§     Work with Engineering Dept to assist in customer “specials” and to create new products for fleet

§     Work closely with production to establish lead times and prioritize orders

§     Prepare calculation spreadsheets for equipment “buyouts”

§     Issue and catalog Certificates of Insurance (required by customers’ site specifications)

§     Monitor Industrial Alerts program and maintain as needed: forward outage leads to offshore/subsea rep, make cold calls directly to plants customers within offshore/subsea market, track and catalog orders coming in using that program

§     Work with purchasing for sourcing customer requested items

§     Work with outside vendors for site specific requirements (radios, nomex, monitors, etc.)

§     Work closely with Field Service Department: to coordinate projects, communicate job scopes and under certain circumstances staff projects when necessary.

§     Issue Field Service work orders for new projects

§     Assist operations with logistics for Field Service projects (freight, airfare, charter flights, hotel, rental car, etc.)

§     Reconcile time sheets, expense reports, receipts at completion of Field Service project and calculate for invoicing

§     Discovery work of new and potential offshore/subsea customers.

§     Prepare all weekly / monthly reports ({wk = sales figures} {mth = hyperion, sale backlog, labor and rental accruals, warehouse backlog})

§     Provide technical and joint integrity solutions including calculations, procedures, company policies and operating  guidelines to customers

Qualifications – Education, Experience, and/or Training

§     3+ years technical sales experience working in a fast paced office environment or

College degree in Business, Marketing or related field, preferred

§     Experience working with the Petrochemical/Refining, or Offshore or Subsea market, preferred.

§     Will have strong mechanical aptitude and math skills.

§     Computer experience working with Microsoft programs and database software management programs.

§     Must be a strong problem solver with closing skills.

§     Will pay attention to detail and have the ability to follow up with potential clients, reps, and existing customers.  Must have ability to handle many tasks at one time and be extremely organized person.

§     Must have excellent interpersonal, organizational, and written skills with the ability to work as a team member.

§     Will have a positive attitude with a customer-oriented personality.

Send resumes to Kyle Mosley at kmosley@kamcon.com for immediate consideration.  Interviewing this week.

Inside Sales Representative (Houston)

Here are this week’s Hot Jobs at KAM Consulting Services:

The Inside Sales Representative for an industrial company in Houston, TX will receive incoming customer inquiries via phone and walk-in business and to provide overall customer service and support direct to the customers and the outside sales and rep staff. This position will be proactive in all sales related duties to initiate action by customers, reps, and internal staff.

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